Terms and Conditions

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.

  • We collect information about you for two reasons – to process your order and to provide you with the best possible service.
  • We will not e-mail you in the future unless you have given us your consent.
  • We will give you the chance to refuse any marketing e-mail from us.

The type of information we will collect about you includes:

  • your name and address
  • telephone number
  • e-mail address
  • credit/debit card details

We will never collect sensitive information about you without your explicit consent.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a ‘cookie’ which would be stored on your browser.

All orders accepted by us are subject to these terms and conditions of sale.

All descriptions and illustrations contained in this website are only intended to give a general idea of the product, specifications may vary slightly.

Whilst the prices and information given on this website are checked to the best of our ability, no responsibility can be taken for errors and omissions. We reserve the right to alter prices and specifications without notice. We will do our best to inform you of any changes affecting your order.

DELIVERY

We always try to dispatch orders as quickly as we can (usually within 3 working days of receipt – or less), but please allow up to 10 days for delivery. If there are any items out of stock we will contact you and inform you of the likely delivery time.

 

Please note that ALL deliveries will require a signature upon receipt.

ONLINE RETURNS AND CANCELLATIONS

At The Old Barn, we want you to be satisfied with our service, therefore we try to make our returns policy as straightforward as we can.

If you wish to return an item for any reason, you may do so at any time up to 14 days from the receipt of the goods.

To return a non-faulty item the product must be in its original condition with the original labels attached and the invoice. Please also include a note as to why you are returning the item, purely for our records.

Once an item has been worn or used we will be unable to refund or exchange unless the item is found by the manufacturer to have a fault.

Please include the following information:

  • the reason for the return
  • the original invoice/receipt
  • and ensure the package is wrapped securely.

For your protection, we recommend that you send your package by recorded delivery as we cannot be held responsible for items lost in the post.

Where a refund is required, we will return your money within 30 days.

We will refund your postage costs if the item is faulty, or there is an error in the delivery.

These statements do not affect your statutory rights.

ONLINE PAYMENT

We are able to accept Visa, Mastercard, Maestro, Solo, Delta, Electron, but if you prefer to place your order by telephone we are happy for you to contact us on 01433 620 528 between 10:00 am and 4:00 pm.